Programme Overview
Understand how to manage staff and deal with common issues while complying with employment laws.
In three sessions over three weeks you will learn:
- interviewing techniques to get the right staff,
- how to conduct performance reviews with confidence, and give effective feedback,
- formal performance management and disciplinary processes.
Presented by an experienced employment lawyer, this practical course provides a comprehensive overview of managing staff in New Zealand, from hiring through to termination. Through discussion and case scenarios, course participants will find out how to reduce the risk of personal grievances and resolve employment relationship problems. Participants will discover how to confidently manage staff relationships through activities and by understanding HR law.
Course Benefits
Feel more confident and gain knowledge in reliable interviewing techniques. Conduct performance reviews and give effective feedback. Manage poor performance and misconduct using the correct and lawful process.
Skills Taught
You will learn how to:
- Recruit the right staff through reliable methods
- Interviewing skills in person, by phone or online
- Practice asking situational, competency-based and behavioural questions
- Lawfully conduct pre-employment checks
- Find out how to identify and manage unconscious biases
- Detect possible deception and toxic behaviours
- Consider regular catch-ups with staff for two-way feedback
- Practice giving praise and constructive feedback to improve results
- Consider a checklist for conducting performance reviews easily
- Set and evaluate goals for staff to challenge and motivate high performance
- Explain the difference between ‘poor performance’ and ‘misconduct’
- List key requirements in managing poor performance
- Identify a fair and reasonable disciplinary process for misconduct
- Manage the proper process in investigation and disciplinary meetings.
Course Presenter
Designed for
Professionals, managers, team leaders, and any managers and HR professionals who wish to maintain productive employment relationships. This course focuses on how to reduce the risk of any legal claims and apply best practices from recruitment to termination so you can lead successful teams.
What to Expect
This course is a 16-hour course, facilitated online. Concepts and case law will be introduced and explained, then applied through scenarios and discussions. Real-time interactions including group activities, polls, and Q&As will allow you to connect and ask questions throughout the course.
