Cross Cultural Awareness and Communication

Enhance communication and understanding between team members from any culture.

Cross-Cultural Awareness and Communication

Programme Overview

The programme will cover:

  • Cultures
  • Cultural values
  • Communication
  • Relationships between cultures
  • Workplace interactions
  • Ways to improve cross-cultural communications.

Course Benefits

This course will:

  • Enhance working relationships at all levels.
  • Explore how behaviour is influenced by culture, and how to improve communication with people from different cultural backgrounds.
  • Allow for reflection on your own cultural understanding and practices.

Skills Taught

  • Understand culture terms and concepts
  • Identify the relationship between culture, cultural values, communication and relationships.
  • Recognise multicultural characteristics
  • Understand the range of multicultural issues in the workplace.
  • Understand assumptions and stereotypes.
  • Gain awareness of conscious and unconscious bias towards others.
  • Use a model to diagnose, adapt and monitor your communication approach.
  • Value good communication and relationship building
  • Identify ways to improve cross-cultural communication
  • Understand the difference between high-context and low-context communication
  • Understand the difference between individualistic and collectivistic cultures and high vs low power distance cultures.
  • Awareness of Hofestede’s six cultural dimensions: NZ cross-compared with other cultures.

Course Presenter

Denise Hartley-Wilkins

Cross-Cultural Awareness and Communication

Designed for

People who work with people from various cultures and backgrounds.

What to Expect

A full-day interactive course.

See all our courses