Terms & Conditions

Please be familiar with our cancellation information below before booking a scheduled course. By booking with Chalkbox you are accepting the terms and conditions of our cancellation policy.

Scheduled courses

Once we confirm your course registration, the following cancellation fees will apply:

  • Before five, full, working days: a full refund is eligible.
  • Within five, full, working days: we reserve the right to charge up to 100% of the course cost.
  • Substitute participants will be accepted at no extra cost.

The following rescheduling fees will apply:

  • Before five, full, working days: free transfer to another course (subject to availability)
  • Within five, full, working days: eligibility to transfer to another course, and 25% of the course costs will be charged as an administration fee.
  • Once a course has started, legitimate reasons for missing a session will be eligible for transfer to a session on the same course at a later date (subject to availability)
  • Substitute participants will be accepted at no extra cost.

Should a scheduled course fail to reach a minimum number of attendees, we reserve the right to cancel it and attendees will be advised of the cancellation or postponement by phone or email, five working days prior to the course.

Training is located at Panama House, 285 Hardy Street, Nelson unless otherwise stated.  Prices exclude GST.

In-house training

Once the training course has been confirmed and dates for delivery are agreed, the following cancellation or rescheduling fees will apply:

  • Within five, full, working days: 10% of the price of the course.
  • Within three, full, working days: 25% of the price of the course.
  • On the day, or once the course has begun, 100% of the price of the course.

Prices exclude GST.